Support

While Support may sound a broad term as it can cover a variety of roles with varying seniority but it has formed a large part of ITR’s growth supplying a number of clients with Helpdesk teams, NOC engineers and Support/Infrastructure Managers.

As roles and responsibilities within each client vary greatly, one companies 2nd line may be quite different to the next. ITR’s dedicated Support Consultants spend  time trying to understand how each client structures their support team in order to tailor our selection process.

While our team spend time finding clients permanent additions to their team they are also constantly in contact with the best contract talent meaning that if you require an interim addition to your team or a project requires resource ITR are able to act quickly. ITR have been challenged to find people to start inside 24 hours and on more than one occasion have been able to provide suitable solutions for clients even with that timeframe.

Roles

  • Helpdesk Engineer
  • IT Support Analyst
  • Service Desk Engineer
  • Desktop Support Analyst
  • Rollout Engineer
  • 1st – 3rd Line Support
  • Network Support Analyst
  • Support Manager
  • NOC Engineer

Technologies

  •  Microsoft – Windows Server, Exchange server, Active directory, Office 365, Hyper V
  • VMWare – VSphere, ESX, Horizon View
  • Citrix- XenApp, Xen Desktop, NetScaler, App V
  • Cisco, CCNA, CCIE, CCNP, CCDP, ASA Firewall, Switching
  • Checkpoint firewall
  • Juniper
  • Load Balancing
  • VPN, Cloud, Salesforce

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