My client, a market leading legal firm based in Bristol are currently recruiting for a service desk manager to join the company at an exciting time in their growth.
You will be managing a team of 12 Service Desk Analysts in their day to day jobs within an ITIL framework, as well as forming a service strategy moving forward. Working closely with and also facing off to the business in different challenges that are being faced and need to be overcome.
You will ensure all operational targets and SLAs are adhered to, lead by example in setting customer service standards and also set and exceed realistic customer expectations to ensure the business can achieve its goals.
You will have previous experience in IT management within a large enterprise scale environment, extensive experience in a IT Service Desk Manager position and be comfortable leading a team. As the role requires a lot of business facing work, you must be able to manage senior stakeholders and have excellent communication skills.
You must be experienced within an ITIL framework (Ideally being certified).
To hear more on the position please do not hesitate to call or get in touch via email (see below).