Artificial Intelligence (AI) has come a long way from concept to reality in a short space of time, and is now being developed into new products and services that will help us through our daily lives.
Looking at what it can provide us in our personal lives, through the likes of the new Google Assistant, a context-aware personal assistant, and Facebook’s introduction of smart chatbots into their Messenger app. We begin to question how we can expand these ideas into the work place.
AI has the ability to act as a digital assistant, being able to search all company information, from the location of a meeting to the latest presentation, as well as scheduling these appointments and meetings, so that colleagues don’t miss any important communication.
It can also increase engagement, with tools like chatbots having the benefit of being more conversational, which encourages more people to interact with them due to them being more informal.
By using AI, this opens up the possibility of being able to contact more people, including those that can only access information through mobile, as well as more people being able to access company content more freely, especially staff that have disabilities. For example, the ‘Seeing AI Project’ from Microsoft, helps visually impaired or blind people to better understand their surroundings.
AI could potentially be used to cut out menial tasks, meaning staff members are able to spend less time on admin work and more time on the important tasks that will increase their quality of work.
There is a worry that with the shift from workers to machine, the impact of AI will make a number of jobs redundant, but if used in the right way then AI can be good news for the work place, enabling workers to focus their attention and energy towards more important tasks.