Apple’s recent software update problems
Apple’s most recent software updates are proving a problem for an ‘It Just Works’ company. The new updates iOS 13 and macOS Catalina, have been problematic for a brand that prides itself on best customer service.
The upgrade itself offers some really useful features, there has been no report of any major problems so far. So, what are the problems the new update is causing? The main problems being the cause are from changes in the system, not because of bugs. Apple’s 32-bit applications like Aperture no longer works. This isn’t such a big deal if you have switched to Lightroom, and most people already have. Although, Adobe has said that this isn’t working either.
Apple has also got rid of iTunes (long overdue) but has broken third-party apps accessing your music library. If you’re using Apple music this doesn’t seem like a big issue, right? But if you’re a DJ or use another app, you won’t be able to access the music on there.
There were known issues when iOS 13 came out, many organizations and even the Department of Defence advised users to wait for the iOS 13.1 to upgrade. There were several issues that were not released, apart from one that could allow someone to bypass Face ID.
These aren’t the real issues, what is, is that Apple has built a brand on the idea of everything working seamlessly. iCloud sync everything behind scenes. Using Sidecar you can click an icon on MacBook Pro and extend onto an iPad. Start an email on your phone and finish it on your Mac using Handoff. Photos automatically sync across all devices. They all just work.
Delivering their products and software that just work, without having third-party applications and setting is why you pay premium prices for an MA or iPhone. Therefore, when something stops working it is such a big issue for Apple.
Neither of their updates do just that, making it very hard for users to use the applications. Although with the iOS 13.1 update already available with the fixes for the bugs in the previous version. But for Mac users, there is no going back to 32-bit or XML files.
If you haven’t updated your Mac you might want to consider what Apps you use and if its worth not having these. You will be able to decide whether to delay the update until there are alternatives. Although skipping the update all together may not be a solution for the long term.
Apple releasing something that doesn’t ‘just work’ will have people questioning whether this was just a minor error of judgement or if it’s a sign of something deeper.
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